Data Deletion Request

You have the right to request deletion of your Pro Hauls account and personal data at any time.

Your privacy matters to us.

Pro Hauls is committed to your right to data deletion. Submit your request by email and we will process it within 30 days in accordance with our Privacy Policy.

How to Submit a Deletion Request

  1. 1
    Send an email to support@prohauls.app Use the subject line: "Data Deletion Request"
  2. 2
    Include your account information Provide the email address and/or phone number associated with your Pro Hauls account so we can locate and verify your identity.
  3. 3
    We process your request You will receive a confirmation email within 5 business days. Full deletion is completed within 30 days of your verified request.

What Gets Deleted

✓ Deleted Within 30 Days

  • Account profile and credentials
  • Name, email address, and phone number
  • Driver license and vehicle information
  • GPS location history
  • Device identifiers and usage data
  • Communication and support history
  • Saved preferences and settings

⚠ Retained As Required by Law

  • Financial transaction records (up to 7 years per IRS/tax requirements)
  • Insurance documentation on file at time of deletion
  • Records required for active disputes or legal proceedings
  • Anonymized, aggregated data not linked to your identity

Third-party processors (Stripe, Twilio, Firebase, AWS) maintain their own data retention policies. Upon account deletion, Pro Hauls will initiate deletion requests with these processors where technically feasible. Please review their respective privacy policies for details.

Ready to Delete Your Account?

Send your request directly to our support team. We'll confirm receipt within 5 business days.

Frequently Asked Questions

How long does deletion take?

We will confirm receipt of your request within 5 business days and complete deletion within 30 calendar days of verifying your identity.

Can I cancel a deletion request?

Yes. If you change your mind, contact us at support@prohauls.app before deletion is completed and we will cancel the request.

What happens to my pending payouts?

Any pending Carrier Earnings will be processed and paid out before your account is deleted. Do not submit a deletion request if you have active jobs or pending payments.

Will deletion affect my tax records?

Financial transaction records (earnings, payments, 1099 data) are retained for up to 7 years as required by federal and state tax law, even after account deletion. This data is isolated and not used for any other purpose.

Do I need to be logged in to request deletion?

No. Simply email us from the address associated with your account. We do not require you to log in to submit a deletion request.